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Terms and Conditions

Who can play

You may use Nomini only if you are at least 18 and have reached the legal age for gambling where you live. It is your responsibility to check that online gambling is legal in your location before opening an account and each time you play. If it becomes illegal or restricted where you are, you must stop using Nomini and close your account.

Residents of a number of countries cannot open an account or add money to one. We may change which locations are excluded. Some game studios also block their games in certain countries.

By opening an account, you confirm that you act for yourself, provide true and complete information, understand that you may lose money, and use money obtained legally. You must not collude with another player or use a payment method that is stolen, lost or belongs to someone else.

One account means one account

You may have one account per person, household or address, phone number or email address, and internet protocol address. Register it in your own correct name and keep the details current. Accounts opened with alternative or false details are duplicates.

If you open or try to open duplicate accounts, we may close some or all of them without compensation. Activity on a duplicate account is voided. Promotions are cancelled, winnings are voided, and processed withdrawals may be reversed and owed back to us. A duplicate account is closed without an option to reopen it.

Keep your username and password private. Activity completed with the correct login details is treated as activity by you. You must not use another person's credentials, let someone else use yours, sell or transfer your account, or acquire an account from another person.

When we ask for verification

We may check your identity, age, residence, source of funds, account activity and ownership of a payment method before or after a deposit or withdrawal. Documents may include an identity document, proof of address, bank or card statements, transaction records, and proof that the payment method is yours. Additional checks may include a call or face verification.

You must provide requested information within 30 days. Until it arrives, we may withhold payment and suspend your account. If you miss the deadline, we may permanently close the account. Once your response is complete, verification usually takes no more than 10 days, although a complex case may require extra time or checks.

Leaving your account unused

An account becomes inactive after 180 days without a login. While it stays inactive, we may charge an administration fee of 8 CAD each month. If the balance is below 8 CAD, we may charge the remaining balance. Charges stop when the balance reaches zero, and we may change the monthly fee without notice.

Closing your account

To close your account, email [email protected]. Closure is available when the balance is zero and there is no pending withdrawal. If you ask us to close an account that still holds funds or has a pending withdrawal, those funds are voided. Withdraw your available balance first and wait for any pending withdrawal to finish.

We can refuse a registration, and we can close an account at any time without telling you in advance or giving a reason.

Depositing your own money

Every card, bank account or other payment method you use must be yours. Use each payment service under its own rules. We may set minimum and maximum deposit amounts.

Do not charge back or cancel a deposit. You agree to cover costs connected with a chargeback or recall. Money held in your balance is not a bank deposit and earns no interest. We keep customer funds apart from our own funds in dedicated customer accounts.

Deposits are generally not refunded. A refund is possible only as an exception, for example after a technical problem with the service or payment method, but any refund remains at our discretion. Contact support within 24 hours of the transaction if you want us to consider a request. A refund is impossible once the deposit or a bonus linked to it has been used to place a bet. Verification may be required before a refund or reversed transaction can proceed.

Requesting a withdrawal

Withdrawals must go to a payment account in your own name. Where possible, we use the method that funded your account, but we may use another available payment method. A withdrawal can be delayed while we check your identity, balance, source of funds or compliance with these terms.

A deposit must be wagered at least 1x before withdrawal. If your bets total less than the deposit, we may cancel all winnings and keep 10% of the last deposit, with a minimum charge of 0.75 CAD. We may also decline a withdrawal when you wagered less than 30 CAD during the same calendar month as the request.

Our finance team processes a withdrawal request within three business days after it is submitted, or within three business days after the previous withdrawal was paid, provided that all conditions and checks are complete. Time taken by the selected payment method after processing is separate. You may have no more than 3 pending withdrawals at once.

Daily and monthly withdrawal limits depend on your VIP level. They may vary by location and by the level you hold when you withdraw.

Your VIP level reflects activity during the 90 calendar days before the request, including the relationship between deposits, withdrawals and bonuses. If you do not actively bet for a month, your status is lowered to the lowest level. We may also set an individual payment schedule and transaction limits based on the method, account level or other relevant factors.

How bonuses work

Each person can take an offer only once, and the same limit applies to a family, a home, a phone number, a computer and an internet protocol address. This applies to personal and shared computers or connections. A promotion may have its own conditions, and those promotion conditions take priority if they differ from these terms.

Every bonus has a wagering requirement. The rules for an individual offer state the amount you must bet and which games contribute. Your real-money balance is wagered first. The bonus balance is used only after the real-money balance has been wagered.

Complete wagering within 10 days for casino bonuses and 30 days for sports bonuses. When that time expires, the available bonus and winnings from it are voided. If you request a withdrawal before completing wagering, the bonus and its winnings are voided.

Unless an offer says otherwise, a deposit casino bonus requires wagering of 35x the deposit plus the bonus. Its withdrawal cap is ten times the bonus. A no-deposit casino bonus requires 40x wagering and has a withdrawal cap of five times the bonus. Amounts above the relevant cap are voided and removed when you withdraw.

Promotion abuse includes placing a single bet above 150 CAD before the wagering requirement is met. It also includes minimum-risk play, changing from high-risk to low-risk betting after a large win to clear wagering, delaying game rounds until after conversion, exploiting software faults, or using another strategy we consider abusive. Abuse voids the promotions involved and the winnings from them. We may also confiscate those winnings and prevent future participation in promotions.

Before you confirm a bet

Check every detail before placing a bet. Once confirmed, a bet cannot be cancelled. We may deny or cancel a bet, and an obvious pricing, typing or human error can make a bet void.

Complaints and applicable law

Send a complaint to [email protected] first. Any legal claim or dispute connected with these terms or your use of Nomini is governed by the applicable law.

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