Responsible Gambling

Keep gambling in its place

Treat gambling as leisure, never as a source of income. Play only with money left after your other needs are covered. Keep track of both the time you spend and the amount you use. A loss is not a reason to try to win the money back at once.

Step away when play stops feeling like entertainment. Taking a break can help you regain perspective before gambling affects your finances, relationships, work or wellbeing.

If you are worried that gambling is harming your life or the lives of people close to you, pause and review your habits. The questions below can help you decide whether to seek support.

Check how gambling affects you

Ask yourself these questions honestly.

• Does gambling keep you from work or education?
• Do you gamble mainly to fill time or escape boredom?
• Do you often play alone for long stretches?
• Have people close to you criticized your gambling?
• Have family, friends or hobbies become less important because of gambling?
• Have you hidden how much time or money you spend?
• Have you lied, stolen or borrowed to gamble or pay gambling debts?
• Are you unwilling to spend money set aside for gambling on anything else?
• Do you continue until all your money is gone?
• After losing, do you immediately try to recover the loss?
• Do you feel desperate or lost when you have no money left to gamble?
• Do arguments, frustration or disappointment trigger an urge to play?
• Has gambling made you feel depressed or suicidal?

If most of your answers are yes, reach out for help. These patterns may mean that gambling has become a problem. Speaking to a support organization can help you understand what is happening and decide what to do next.

Taking a break or excluding yourself

If you need time away, contact support by emailing [email protected]. We can help close your account for self-exclusion, and we will do so as soon as practicable.

Tell us about every other account you hold with us and do not open a new one. We will make reasonable efforts to prevent new accounts from being created, but you remain responsible for not opening them. We are not responsible for losses on another account that you did not tell us about.

Protecting minors

Anyone under 18 cannot register. We verify the age of customers, and winnings obtained by an underage player are cancelled.

If a device is shared with children or anyone else who cannot register and bet, parental-control or filtering software can help restrict access.

Independent help

The following organizations offer advice and support for people affected by gambling problems.

• GamCare
• Gamblers Anonymous