Contact Nomini

How support can help

Contact us with questions about your account or login, a forgotten password or username, deposits and withdrawals, bonuses, taking a break, self-exclusion or a complaint. Live chat is available around the clock. You can also email [email protected].

If you cannot log in

Check that the username and password are correct. Passwords are case-sensitive, so make sure Caps Lock is off. If you recently changed the password, clear your browser cache and cookies, then try another browser or device.

Still locked out? Contact support and include a screenshot of the error message. If you forgot your password, use the password recovery link on the login screen and enter the email address used for registration. If you do not receive the reset email, or cannot remember the username or registered email address, ask support for help.

Cancelling a pending withdrawal

You may cancel a withdrawal while its status is pending. Open the cashier and use the cancel option under the withdrawal area or, when shown there, in your balance history. Contact support if the option does not work.

Making a formal complaint

Email [email protected] from the address registered to your account. Include your username and full registered name. Put the word Complaint and the reason in the subject. In the message, give a detailed summary and the dates and times connected with the issue.

Support sends the first response. If that response does not resolve a complaint about a gambling transaction, support will ask you to send a detailed written complaint to our complaints team. That team reviews the information and replies in writing.